Maintenance & support

Maintenance

Release strategy & End-of-Life (EOL)

Versio.io delivers product releases on a rolling release basis. This means that there is a continuous development thread and no patches are provided for specific releases (major+minor).

The Versio.io SaaS platform is continuously updated with new features and bug fixes. Versio.io Managed customers are recommended to update their Versio.io instances at the beginning of each new month.

AI-based content updates are offered daily to Versio.io Managed customers and are highly recommended as they impact the product lifecycle and security assessment results.

Releases are identified by major and minor. Major always represents the year and minor the month. The release also includes an ascending patch level (e.g. 2023.02.13956).

The updateability of a release version is supported for 6 months from the date of publication.

Figure: Versio.io platform and agent releases

Support

Versio.io offers support for all active subscriptions and releases in maintenance on working days from 9 a.m. to 5 p.m. CET. 24/7 support can be added for a fee.

For support requests, please use the comment function integrated into the Versio.io user interface or the support telephone number provided.

What does Versio.io Support help you with?

• Help with problems operating the Versio.io user interface
• Support with configuration or installation questions
• Reaction to error messages and error analysis in the event of unexpected behavior

Please note that support is only intended for handling cases involving functional and non-functional defects or security problems in connection with Versio.io. Support is not intended for conceptual or technical advice.