Maintenance & support

Maintenance

Release strategy

Versio.io delivers product releases on a rolling release basis. This means that there is a continuous development thread and no patches are provided for specific releases (major+minor).

The Versio.io SaaS platform is continuously updated with new features and bug fixes. Versio.io Managed customers are recommended to update their Versio.io instances at the beginning of each new month.

AI-based content updates are offered daily to Versio.io Managed customers and are highly recommended as they impact the product lifecycle and security assessment results.

Releases are identified by major and minor. Major always represents the year and minor the month. The release also includes an ascending patch level (e.g. 2023.02.13956).

End-of-life

The updateability of a version is supported for 6 months.

Staging

To support staging environments with test, acceptance and production environments, the monthly releases of the last 6 months are available in the Versio.io Container Image Repository. Please note that the Versio.io database can only be updated with the corresponding or newer releases!

Support

Versio.io offers standard support during the week from 9 a.m. to 5 p.m. Central European Time and 24/7 support for a fee.

For support, please use the comment function integrated in the Versio.io user interface or the support telephone number provided.

What does Versio.io Support help you with? * Help with problems operating the Versio.io user interface * Support with configuration or installation questions * Reaction to error messages and error analysis in the event of unexpected behavior

Please note that support is only intended for handling cases involving functional and non-functional defects or security problems in connection with Versio.io. Support is not intended for conceptual or technical advice.