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Versio.io operating manual (template)

Last update: [date]

Info

This template is designed to help you write an operations manual to ensure the professional and secure operation of the Versio.io Managed platform.

Document history

Date Autor Note
2025-03-10 john.doe@company.com Initial creation
2025-03-20 john.doe@company.com Add backup description
2025-03-21 peter.meyer@company.com Quality assurance

Table: Overview docuemnt history

Responsibility & contact person

Team / Person Role Contact options
Team A Infrastructure up to OS level team-a@company.com
John Doe Application operation john.doe@company.com
Team B Backup team-b@company.com

Table: Overview responsibility & contact person

Installation

Detailed installation instructions for a Versio.io Managed instance are available in the product documentation: https://live.versio.io/doc/setup-managed/#installation

The following customisations were made during installation:

  1. ...
  2. ...
  3. ...

Update

Managed plattform instance

Detailed update instructions for a Versio.io Managed instance are available in the product documentation: https://live.versio.io/doc/setup-managed/#update

The following customer-specific points must be observed during a backup and restore:

  1. ...
  2. ...
  3. ...

Tip

Use the batch job monitoring of the Versio.io platform to monitor the update execution and to be informed in case of failing backups.

SSL certificates

A customised SS certificate should be set up. As the validity of the certificate is limited, it must be renewed at regular intervals. Detailed documentation can be found in the product documentation: https://live.versio.io/doc/setup-managed/#ssl-certificate

Tip

The SSL certificates of the Versio.io Managed Instance can be recorded with Versio.io, the validity period checked and an alarm triggered when the SSL certificate expires.

AI content

The AI content contains data on the product life cycle and IT vulnerabilities and should be updated at least once a day using an automated cron job. A detailed description can be found in the product documentation: https://live.versio.io/doc/setup-managed/#update-ai-content

Tip

Use the batch job monitoring of the Versio.io platform to monitor the update execution and to be informed in case of failing backups.

Backup & restore

Detailed backup and restore instructions for a Versio.io Managed instance can be found in the product documentation: managed/#https://live.versio.io/doc/setup-managed/#backup-restore

Regular restore tests should ensure that a restore can be carried out successfully in the event of a failure:

Date Tester Status Note
2025-03-12 John Doe Sucessfull Test environment
2025-06-12 (planned)

Table: Overview executed and planned restore tests

Tip

Use the batch job monitoring of the Versio.io platform to monitor the backup execution and to be informed in case of failing backups.

Trouble shooting

The following is a list of known problem situations and solution options from previous Versio.io operating practice:

Problem situation Solution option

Table: Overview known problems and solutions

Support & incident request

Support and incident requests for the Versio.io platform are supported as follows:

Support level Contact Note
First level https://myservice.company.com Internal service desk
Second level +43 (142) 92384284 or versio-aot@company.com Application operation team
Third level https://live.versio.io/feedback Software vendor

Table: Overview access data

Third-party access data

The following accesses for third-party systems are required for the operation of Versio.io. These are documented here as appropriate:

System Location where the access data is stored Note
Versio.io Container Registry Team A KeePass database registry.versio.io
Backup file system Team A KeePass database //130.20.10.80/project/versio.io

Table: Overview access data